As a true ambassador for the hotel, you will be the first point of contact for guests and will help ensure a warm, elegant, and impeccable welcome every day. You will help embody and enhance the hotel’s image and prestige.
– Greet guests upon arrival, check them in, and assist them throughout their stay with courtesy and a commitment to service.
– Manage the switchboard: answer calls, handle requests, and direct guests to the appropriate departments (accommodations, concierge, dining, etc.).
– Track mail, deliveries, and messages intended for guests and internal staff.
– Maintain the reservation schedule, coordinate check-ins and check-outs, and ensure that guest accommodations are properly prepared.
– Work closely with the hotel’s departments (housekeeping, food and beverage, maintenance, management) to ensure a smooth flow of information and optimal service quality.
– Assist with day-to-day administrative tasks: updating guest files, entering data, and following internal procedures.
– Previous successful experience as a Front Desk Clerk is a plus. Motivated entry-level candidates who have received training in the field will also be considered.
– Develop a keen sense of customer service and maintain a positive attitude in all circumstances.
– Effectively prioritize tasks, organize your work, and apply consistent attention to detail in every assignment.
– Be proficient in IT tools and use hospitality software with ease.
– Communicate clearly and effectively, both verbally and in writing.
– Work independently while fostering cohesion and team spirit.
– Fluency in French is required; English is preferred, and any other language is an asset.
– Housing may be available, subject to certain conditions.
– Free on-site parking.
– Hello CSE benefits (discounts at many retailers) and access to Rosaly (pay advance).
– Work in the heart of Provence, in a peaceful and inspiring work environment.
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